Why One Travel Company Is Making Phones Ring and Making Us Rethink How We Travel

Indiana, US, 21st July 2025, ZEX PR WIRE, In a digital world filled with chatbots, wait times, and endless online forms, Kavya Travel is sounding the alarmand offering a simple alternative: talk to a human .

Founded in August 2022, Kavya Travel has quietly grown into a movement. Without raising outside funding, the company has already helped over 10,000 travelers by doing something that feels almost revolutionary in 2025: answering the phone.

Most websites are built for people aged 10 to 30, says a founding team member. But once you get above 30, people start preferring a human touch. Above 50? Its even more true.

The numbers support this shift. A 2024 AARP survey found that 68% of people over age 45 prefer speaking to a live agent when booking travel. In the same survey, only 12% of respondents over age 60 trusted online-only travel platforms to solve issues quickly.

Fighting the Quiet Isolation of Digital Convenience

Kavya Travel isnt just booking tripstheyre advocating for connection in customer service. We found there is no alternative to the comfort a customer gets by having someone on the phone, the team explains.

While tech companies continue automating away voice support, Kavya did the opposite. They built their own call center. They launched Google ads. Within months, they were receiving over 500 calls a daymostly from travelers seeking help from someone who would just listen .

Everything todayyour gym trainer, your food delivery, even your doctoris through a screen, the company states. We want to change that.

This Is Bigger Than Travel

For Kavya, this is about more than vacations. Its about bringing back a type of service that feels realone where people arent just numbers in a queue.

They hear daily from seniors who feel shut out by self-service platforms. Parents overwhelmed by logistics. Students looking for deals. Solo travelers just wanting to talk things through.

And people are listening. Their cruise booking platform now features over 700 ships, 50+ cruise lines, and custom itineraries that span from $170 Caribbean getaways to luxury Alaskan cruises.

But the goal has never been to just sell more cruises.

Success, the founders say, is when a customer completes the journey, returns home safe, and knows we were there the whole way.

Why This Matters

The decline of voice-based support isnt just an inconvenienceits a barrier. Studies show that nearly 1 in 4 Americans over age 60 have abandoned an online purchase due to difficulty navigating automated systems (Pew Research, 2023).

For many, frustration leads to exclusion. People opt out of services they want or need because they cant get past the software.

Kavya Travel is calling attention to that problem. And theyre not asking for money. Theyre asking for awareness.

What You Can Do

Kavya isnt telling people to throw out their phones or delete their apps. Theyre just asking you to pause and reflect:

  • Do you know someone who avoids booking online because they dont trust it?
  • Have you ever been stuck in an endless loop of press 1 to continue?
  • Have you ever wished you could just talk to someone ?

You dont need to wait for the world to change, says the team. Just pick up the phone. Talk to someone. Help others do the same.

About Kavya Travel

Kavya Travel Company LLC, headquartered in Indianapolis, Indiana, is a fully self-funded, CLIA-certified online travel agency with a mission to restore human-first customer service. They specialize in cruise bookings, flights, hotels, and car rentalsserving travelers across the U.S. and Canada. As of 2025, they are developing their new cruise-focused brand, TheTripTime.com .

Call a loved one to help them book a trip. Support services that listen. And remembertravel should feel human. Kavya Travel is proving that it still can.